All businesses should seek perfection every day in even the smallest of tasks. From sending an email to presenting at a board meeting, perfection should be the ultimate goal. We at Kaplan, Leaman & Wolfe know that true perfection is impossible, but if you still strive for it, the drive and passion will show in your work to customers, clients, and co-workers. Were perfection possible it would start with these four key concepts; open and honest communication, treat everyone as equals, cross every “t” and dot every “i,” and constantly evolve.
Open and Honest Communication
In any professional or personal relationship, open and honest communication is a must. It will keep the relationship healthy and long lasting. When providing litigation support, a clear line of communication is key. If there is an area of conflict with a new client it is best discussed openly. Avoiding conflict or taking action behind a client’s back without their approval will only cause problems in the long run. People always appreciate honesty and will be more likely to listen to your suggestions.
Treat Everyone as Equals
The whole is only worth the sum of its parts. In order to be a court reporter you interact on a day-to-day basis with a variety of people. For a business to run at maximum potential, every part must run at its maximum potential which means working together in order to complete the task and seeing each other as equally valuable team members. Encourage everyone and make him or her feel that his or her efforts benefit everyone. Ensure that those around you know how valuable they are as clients or to the company, and as a friend.
Cross every “t” and dot every “i”
In order to be successful as a court reporting company, every detail needs to exceed expectations. Keep a keen eye on your progress with individual projects or customers to ensure that their deposition runs smoothly. While the big picture is most important, it’s the little things, the extra miles you go for the customer that they will remember. Not only fulfilling promises by their deadline, but also making sure that they’re always early is a great way to impress clients.
Never settle for second best, second rate, or a second guess. Never allow yourself to think that there is only one way to accomplish a goal. The world of business is a constantly shifting and changing landscape where the unexpected often occurs. Don’t be afraid to step ahead of the competition and stand out. Listening to the pulse of your company will help you know what works. New players and new strategies may seem risky but allowing your business to stagnate guarantees eventual failure.
We at Kaplan, Leaman & Wolfe take all these lessons and apply them everyday for a successful work environment and quality client relationships. With over 35 years of experience we are professionals with a wealth of experience. Our service illustrates our constant strife for professional perfection and shows in the quality of our proficiency and dependability.